Security and Privacy

Data Protection

We respect your personal information and undertake comply with applicable legislation from to time in place. We are registered under the UK Data Protection Act.

Please note that we do not store credit card details nor do we share customer details with any 3rd parties.

Data Security

Herbal Pet Supplies makes the security of your information a top priority so you can get on with the job of shopping with peace of mind. We are proud to say we have never had a customer who has had a problem with fraudulent use of their credit card. We have a number of safeguards in place to make sure your details are protected at all times.

We take the security of your transactions seriously. We use PayPal to handle all our credit card transactions. All transactions are carried out over a secure server. When any customer creates or returns to an account they have created at herbal pet supplies they will automatically be redirected through our secure server.

We do not and will not store your credit card details when you place an order online and pay directly on the internet, your card details are directly passed on to PayPal. We are simply notified by PayPal as to whether your payment has been successful or failed.

Your Privacy & The Storage of Cookies

When you shop on our site, we collect personal information from you such as your name, e-mail address, billing address, shipping address, telephone number, product selections and a password. We may also collect the URL you came from, IP address, domain types (e.g. .co.uk, .com, etc.), your browser type, the country and telephone area code where your server is located, the pages of our site that were viewed during a visit, and any search terms that you entered on our site.

We confirm that any personal details which you provide to us (or which are available on public registers) from which we can identify you are held in accordance with our Data Protection Registration Notification. When you place an order on the Website, we consider the information you input as private. The information is kept on a secure server protected from outside parties.

We use the information only for the following purposes:

  • Processing your order
  • for statistical purposes to improve the Website and its services to you
  • to serve site content
  • to administer the Website
  • and if you so wish, to notify you of products or special offers that may be of interest to you.

Please note that subscription to our newsletter is completely optional, you will find options to enable / disable your newsletter within the “my account” section of the site. You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.

We use “cookies” to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping cart at any time. You are free to turn off the cookies feature on your browser at anytime, however you may find certain functionality in your shopping cart is unable to run. If you are concerned about cookies and do not wish to accept them, please use our website as a catalogue and telephone us on 0773 726 9906 to place your order. If you place your order by telephone you will not receive the discount that is included in the online prices.

Please check back frequently to see any updates or changes to our privacy policy.