Hi, how can I help you?
Subscribe & Save
When you subscribe and save you automatically save 10% off any applicable products.
The payment is taken by your payment choice automatically after 30 days. You can edit your payment choice within your account section.
There are no contracts, you can cancel anytime. This can be done via your account page.
No, you can cancel at anytime. It is a flexible subscription.
All our products are made in the UK.
The smell, consistency & colour may change from batch to batch.
There is nothing to worry about if one looks a little different to another. We only use fresh, natural ingredients so it may change the smell and colour season to season.
If you have any concerns with any of our products, please get in touch with the team.
Absolutely! We have taken as much care as possible to make sure our products can help your pets throughout their lives.
Refer a friend
You can do this by going to the Refer A Friend page and logging into your account.
No, multiple discounts cannot be accumulated to be used on one order, only one code per order.
Once you have signed up, you will be given a unique referral code to share with friends and family.
You can share your unique code with friends and family via email, sms or via social media.
Remember, the more you share your unique code the more rewards you can earn.
Shipping & Returns
We currently have a high demand of orders which means our delivery times are approximately 1-3 working days. During very busy times ,this may be extended. Please check your email (and junk folder) for the ‘Order Complete’ notification.
We Use DPD for our delivery service for mainland UK (fully tracked via your mobile phone (text) and email.
We are currently not able to ship outside of the UK
We want you to be 100% satisfied with your purchase.
Please use the contact section of the website, or email email@example.com to discuss any issues regarding items to be returned.
Items can only be returned if they are faulty or damaged
Our website operates 24/7, emails are monitored weekdays only and all emails will be responded to as soon as possible.
If you have any questions, please contact us via our email address which is firstname.lastname@example.org
If you would like to join our community our doors are always open. Our Facebook group is: https://www.facebook.com/groups/herbalpetsupplies/
Come and say hello!
Herbal Health & Home
Our sister company Herbal Health & Home offer all things Herbal for yourself and your family.
Once placing an order on either website, you will be sent a confirmation email including a discount code to receive FREE shipping on all the other site for 24 hours. This means we’ll hopefully be able to ship the products together.