Cancellations & Returns

We want you to be 100% satisfied with your purchase. Our website provides in depth details about all of our products. We will keep you fully updated by email (or you can logging to your account on the website at any time to check the status of your order,

After placing your order at you can only cancel your order and receive a full refund if your Order Status is in the “Payment Received” state.

Cancellation Policy

Simply login to your account, view the orders, using “Current Orders” link under the My account menu and send a secure message to us using the button. We’ll notify you via email of your cancellation.

Cancellation Conditions

Please note all items are made to order, therefore once your order has reached the completed status, it can no longer be cancelled.

Returns Policy

Please use the contact us section of the website, or email to discuss any issues regarding items to be returned.

Items can only be returned if they are faulty or damaged

Cancellation by Herbal Pet Supplies

We reserve the right to cancel the contract between us if:

We have insufficient stock to deliver the product you have ordered, if this is the case we will advise you of delivery times or offer an alternative, if this is not acceptable the order for this product will be cancelled.

A product you have purchased has an incorrect price or typographical area.

If we do cancel your order we will refund you as soon as possible and in any event within 30 days of your order.